We are studying how to write transactional letters/emails so we had to do excersise 5 from the book, page 60.

Dear Sir/Madam,

I am writing to inform you about my strong dissatisfaction with your Spanish Courses’ that I went on July.

In your advertisement you named that we would be staying with a Spanish family so that we could practice our Spanish with them, but the family I stayed with, was very unfriendly! The parents were rarely at home since they worked late, the kids were always around, but they barely talked to me which made me think that they were avoiding me and made my stay very uncomfortable.

In addition, you also mention that the tutors are ‘highly experienced’. However, mine was not. His Spanish was terrible, if you asked him a question, he did not know how or what to answer.

Finally, I must admit, I was very eager for the trip to the city museum, nevertheless, they told us that it had been cancelled an hour before going when we had already prepared and organized everything. Moreover, the money was not refunded! 168

I demand a full refund, not only for the museum outing, but also for the courses. I look forward to a reply.

Yours faithfully,

Anne Greene